DON'T BOTHER with the service department, Harrison's Motorcycle in Brighton is MUCH better, and CHEAPER.
After spending $50K on a couple scoots, parts and service over the past couple years, you would think I would be valued here. NOPE.
Paid dearly to have a stage one kit installed. The ham fisted mechanic who put my breather on, apparently had TWO bowls of wheaties that morning. Two of the 3 bolts snapped, and the third was so horribly stripped that when the air filter fell off while on a road trip (I never saw it go), the dealership that installed a new one had to install a helicoil. Two extractions, a helicoil, a new Stage 1 breather and $510 later, I was back on the road.
I asked Brighton HD for some relief. After the Service Manager, Brett, made me jump through MANY hoops to get them the receipt (Brighton supplied a bad fax number), when they could have just CALLED the other dealership and confirmed their screwup, they decided to just blow me off.
I walked in, and told them to delete my customer info and stop the sales calls, emails, and postal fliers. "OK" the Sales Manager said.
That's what you're business and loyalty is worth to Brighton HD. Nothing. They get $95/hr for a $15 mechanic, and won't even warranty the work.
They stand behind their customers, alright. With a big ole chubby, just waiting for you to drop the soap..
Product or Service Mentioned: Harley Davidson Motorcycle Repair.
Reason of review: Poor customer service.
Monetary Loss: $510.
I didn't like: Poor customer service.