It appears that they try to take advantage of the excitement of buying a motorcycle for the first time and them making the biggest sale rather than a happy customer with the right motorcycle to enjoy. I bought a 2017 Road King & the finance guy lied to me about a toolkit that came with the sale.
The bike is too big for my experience of riding & I almost quit riding after hurting myself a couple times on the bike. So after much thought, I decided a smaller bike would be better to learn how to ride before getting on such a large bike. I returned and they kept trying to get me on the Street Bob, but I was firm with buying a 2017 Iron 883 and again the finance guy told me he added the 3 year extended warranty at no cost, but when I finally received my copies of the sales paperwork, I had paid for it and DID NOT want it at a cost to me. I paid cash for both these motorcycles.
I feel they are all about putting you on the largest bike possible to make the most money on a sale and they don't care about a satisfied customer for return business. Their attitude is "you can't go anywhere else to buy a new one" and they can do what they want with you.
Review about: Harley Davidson Sales Representative.
Reason of review: Happy with HD but not BR, LA dealership.