I put my bike away using the 'breathable' cover supplied with the $37,000 CVO Harley Davidson. When I removed the cover in March there was damage all over the bike. Chrome was peeling off several parts. The only way to repair the engine finish was to replace the engine for $7,000. Harley denied warranty with any of their employees or reps inspecting the damage.
The dealer offered to repair the bike for over $10,000 which included a tidy profit on top of the thousands they made selling me that defective piece of ***. What should be done. According to Dave Lang, the Sales Manager of Crossroads Harley Davidson who sold me the bike:
"I have been on the phone and told them [HD] I think they are wrong ....."
"I feel they [HD] should be held responsible for their product."
"I can't accept the answers I got from the Motor Company either but as you know they hold all the cards......"
"My last statement to the Motor Company was, "I'm sorry to say but I will advise my friend to follow up with a lawyer to resolve this problem even if it means filing the Lemon Law act on it." ..."
Although he did not relay these thoughts to Harley. But I will. I intend to write to Keith Wandell, Harley's President, to see if he knows how a customer who has spent over $70,000 at HD in the past 2 years would be arbitrarily denied legitimate warranty repairs is treated.
Product or Service Mentioned: Harley Davidson Repair.