Doe Run, Missouri
Not resolved

My wife and I: each had our own Harley, but we decided to trade in both of them for a Touring model (2014 Street Glide Special) that we both could ride together on long trips. We traded up (?) in Sept 2014 at Black Diamond Harley in Marion ILL. Black Diamond was and is exemplary.

About 4 weeks ago, I pulled the cover off our Harley and pulled it out of our attached garage to wash. While I was washing, I noticed to my Horror, that the upper stainless fork covers were rusted (picture attached). The motorcycle is practically new, had barely 500 miles on the odometer, and has a full factory warranty.

I immediately contacted Harley-Davidson customer care and talked to Ann. Ann informed me that a Dealer Service Dept. would have to look at it, but it would still not be covered under warranty because this is considered cosmetic. Are you KIDDING? I then asked to speak to her supervisor/dept manager to which she replied, "no matter how many times you ask its not going to happen". I kept asking, and she hung up. I called Harley Headquarters in Milwaukee and explained to the operator what happened/ could I please speak to the Customer Care Manager. He transferred me to her voicemail where she kindly gave her full name. Trust me on this one.....Harley does a Fine job of making sure you cannot Email Them for Any Reason. Carol Smith ( (800-258-2464) will not return my call or emails.

Since then, the closest dealer(Surdyke Harley) in Festus looked over the parts, tried to get them replaced for me, and tried to clean them. There was no success. With our trades, we paid $27,000 with some accessory items. That's A LOT of money for a lower middle class family with 5 children between us. Harley Davidson was always based on the Quality of product and my wife Terry and I have tried to stay loyal to them. Now just yesterday, I am informed that there is yet another recall on this model. This time its the Clutch Master and air bubbles.

Harley dealers each have a fund of some sort (Surdyke told me so) that if a dealer so chooses, can replace defective parts. Our selling dealership is hours away from us; very inconvenient.

What my wife and I want is Honesty, Justice, and for Harley to stand behind their product. Quality and Workmanship are a definite problem.

One Unhappy Honorably Discharged Gulf War Veteran.

M Boyer

Review about: 2014 Street Glide Special.

I didn't like: Attitude and dishonesty, Cant contact them, Poor quality parts.

Review #628239 is a subjective opinion of a user.

Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Let the company propose a solution

Had an Experience with Harley Davidson?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Livingston, Tennessee, United States #1265769

I to am a vet and have to say have had similar problems Find Another stealer to spend your hard fought $$$$ on and be sure to show up with mama and the clan in tow to seal the visual effect needed to drive home the fact that you are not rich , but still stuck your As6 out there to defend there right to free living for sh-t pay (be sure they are tired & ill-tempered) be VERRY insist-ant on staying till some help is rendered. I traveled to a dealer 100 miles away to get a lazy lifter fixed (same dealer different location) it works just like a C&P exam ya gotta play the game and not take no for an answer --Drill sgt G

Milford, Delaware, United States #1230544

It's a shame but there is no honor or integrity in America anymore - they only time they care is right up to the point pay your money. Sad and getting worse every day.


Imagine harley dishonest who knew? Me they have screwed me on my piece of *** twin cam that came apart at 15.000 miles .I asked who thought a two piece crank is a great idea? They are hostile and indian will be my next bike.

You May Also Like

Motorbike leather gloves from Harley Davidson - sad quality Harley Davidson "I bought 3 months ago the motor bike leather gloves for Harley Davidson. Although they do get worn every day the stitching fell apart after 4 weeks. The quality of..." Read more Harley Davidson - Worst Customer Service Ever Harley Davidson " I have a 2008 CVO Ultra that I purchase new on 08 and have nothing but problems with it from the first week of owning it. It runs great..." Read more Review about Harley Davidson Street Harley Davidson "I am extremely disappointed with the Harley Davidson Street. I had great expectations for this bike and now I am stuck with it. Harley's are supposed to be fast and..." Read more Powersportsmax - Review about Scooter from Hanford, California Powersportsmax "I think I will keep going with my story about this company :) ok.. ordered scooter.. ooooo they took my money (*** Yes) :) ..." Read more Arnel Management - Tree crashed into unit Arnel refused to repair Arnel Management "During the major storms in Jan-Feb. 2017 tress crashed & destroyed multiple units in both Alicia Villiage and Alicia Plaza apartments located at 25211 and 25212 Stockport, Laguna hills, CA...." Read more Hayward Pool Products - Pump failed after being run for three months Hayward Pool Products "I purchased a Hayward pump and filter four years ago and before I could use it a tree fell on my aboveground pool and deck. Not having the pool inured,..." Read more Ford - Dual exhaust transmission faculty Ford "To ford, My name is Cherrelle Reed.i am a repeated ford customer.My father is Stevenson Reed and we have had several fords.i have recently purchased a 2014 ford focus at..." Read more Indiegogo - No receive perk as promise Indiegogo "I contribute the campaign since 2015 August for USD 249 paid by PayPal. At the beginning they still active respond for the delay of perk and update some regulation change..." Read more