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2.3

I took my bike in because it was hit in the front tire in a parking lot. The person who was at fault was taking care of the bill through their insurance.

The first estimate Harley wrote up was for 4.5k including new for assembly, wheel, rim, bearings, axel...basically, a new front end. Since it was so high, the insurance company sent out their own guy who claimed it was just a bent rim, nothing else. I called and called and couldn't get a straight answer as to if my forks were bent or not. The service guy said, "shouldn't be".

That's not an acceptable answer for someone who just dropped tens of thousands of dollars on their product. Basically, they were trying to screw the insurance company for labor costs at the expense of my riding time. Had they just done their job and submitted parts for a bent rim, I would have my bike back by now. So, insurance goes through and they cut me a check for the repairs.

I call Harley right away and they say they will order the parts today....what was wrong with the 3 weeks leading up to that? So guy says "parts are ordered, they should be in Tuesday and bike will be ready Thursday. Great. I call today (Wednesday) for a status as to repairs.

He states that the rim is on back order and wont be available to ship for another week. How does a dealer not stock these parts, A, and B, why the *** did it take me calling in for you to inform me repairs would be delayed for another week. I've had to babysit this dealership from day one for the repairs on my bike which still are not done, going on 4 weeks for a bent rim. I will be contacting corporate and expressing my displeasure with that dealer and how they will make that right.

If that is not done and my bike is not ready by the end of the week, I will be sending all my Harley shirts through the years to their headquarters along with a big steamy pile.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Location: Crystal Lake, Illinois

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There goes your riding time. That's poor service.

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