Had a minor accident on 28 June of this year. I had to wait almost 3 weeks before the dealer got around to conducting a damage assessment.
After they finally conducted the damage assessment the dealer told me that it may take up to 10 weeks before painted parts (fender and fairing) could be received from the factory. Called two weeks ago and the fender came in but they were still waiting on the fairing. I called the dealer today (24 Aug) and was told that they are still waiting on the fairing. They said they can't call to inquire when it would be shipped.
So I'm just waiting, waiting, waiting, with no idea when I will get my bike back on the road. One, I can't believe it should take so long to get parts for the bike. Two, I can't understand why these parts can't be tracked. I am looking at other bikes.
I've been a Harley rider since 2008. Prior to that, I rode Hondas for 30 years. Sad to say, I've had more issues with my two Harleys than I had with all of the Hondas I've ridden.
I've spoken with other Harley riders. They all told me the same thing, Harley Davidson Service sucks with a capital "s."
Product or Service Mentioned: Motorcycle Repair.
Reason of review: Problem with delivery.
Preferred solution: Let the company propose a solution.
I didn't like: Poor customer service.